FAQ - Information Security

I think my account is compromised. What do I do?

  1. Reset your password from a safe device using the Minnesota State StarID page.
  2. Update and run antivirus and anti-malware software.
  3. Reset your password, keep it secure and complex. Never use the same password.
  4. Contact IT Solutions at 507-389-6654 if you need assistance.

My computer is infected. What do I do?

  1. Update and run antivirus and anti-malware software to remove malware.
  2. Reset passwords for commonly accessed services from a safe device.
  3. Visit the IT Solutions Center (Wissink, 1st Floor) if issues continue to occur with your device.

I think I might have clicked on a phishing link. What do I do?

  1. Reset your password to the account you viewed the link from.
  2. Update and run antivirus and anti-malware software.

How do I report spam?

  1. Forward all spam messages to spam@mnsu.edu.
  2. Visit Report Spam & Phishing for additional information.