Frequently Asked Questions (Fall Housing)

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Applying for Housing
Changing Rooms
Face Masks
Floor Lounges & Kitchens
Residential Life Office
Shipping Items
Staying Informed


Q: Has the ventilation system in the residence halls been improved to stop the spread of COVID-19?

A: We are fortunate that all of our buildings utilize robust HVAC systems that continuously bring in thousands of cubic feet per minute (cfm) of outdoor air and exchange/exhaust out air from residence hall rooms.  Additionally, all of our HVAC systems utilize MERV-rated filter systems to provide filtration of the air before it ventures out into the building.

Face Masks

Q: Will I be required to wear a face mask in the residence halls?

A: You are expected to wear a face mask any time you are not in your assigned room. For a complete list of when/where you should wear a mask, click here.



Q: Will guests be allowed to visit me in the residence halls?

A: Yes, guests can visit you in your room, however, there will be a limit on the number of guests allowed (details are being finalized). Guests must adhere to the University face mask requirement.

Q: Can I have overnight guests stay in my room?

A: No. Guests will not be allowed in resident rooms between the hours of midnight (12 a.m.) and 8 a.m. daily.

Q: Can a guest be anyone or does it have to be someone who is already at the University?

A: Guests remain defined as any individual not assigned to your room, so it can be anyone (family, friend, etc.)

Q: Will there be restrictions on how many people can be in my room/apartment?

A: Yes, there will be limits. We are finalizing those and will post them here when available.

Changing Rooms

Q: Can I switch to a single room?

A: Single rooms are limited in a typical year (they account for 10% of our total inventory of rooms). This year, we anticipate there will be more demand for single rooms. Students will be able to add their name to the Single Room Waitlist.  If a single room opens up, we will offer it out to a student on the waitlist. The Single Room Waitlist is not yet currently available. Updates will be posted here when available.

Q: Can I switch rooms before I move in?

A: It's possible based on what rooms are available and the type of room you are hoping for. Students interested in exploring a change to their room assignment should submit a Wish List Request. Requests are being reviewed daily until August 7 to see if we can get students into a more desirable space.

We will contact students by email if we are able to make a change. The last date we will change room assignments before Move-In is Friday, August 7. If you do not hear from us by August 7, it means that we are not able to accommodate your request.

Q: When can I change rooms after I move in?

A: Students can change their room assignment during Room Change Days (September 8-9). Details will be shared with students after they arrive and settle in (we will also post this information on our website).

Residential Life Office

Q: Is the Residential Life Office open?

A: Yes! Most of us are working from home, however, we are accessible by phone (507-389-1011) and email during business hours. Our office is open 7:30 a.m. to 4 p.m., Monday - Friday.

We anticipate that our office location at 111 Carkoski Commons will open on Monday, August 17 for those who need to stop in (face masks will be required and physical distancing observed).


Q: What happens if I, or someone I am in close contact with, tests positive for COVID-19 or has symptoms?

A: Return to your room and seek medical advice by calling the Student Health Services COVID Hotline (507-389-5591). If the medical advice is to get tested, you should plan for self-quarantine. If you are able to return to your permanent address for self-quarantine, that is preferred. If you are not able to return home and need accommodations for self-quarantine, contact Residential Life at 507-389-1011.

Do NOT go to class or visit with others if experiencing symptoms, while waiting for test results, or after you have been told to isolate or quarantine by a healthcare provider.

Q: Am I required to self-report if I test positive for COVID-19?

A: If you test positive for COVID-19 while living in Residential Life Housing, we encourage you to report that to the COVID Reporting Hotline (507-389-2030) for the University to best help you and others, however, reporting is optional.

Q: Has space been designated for students who need to self-isolate or self-quarantine?

A: Yes! Residential Life has identified housing locations for students who need to self-isolate or self-quarantine on-campus. We are working closely with the Minnesota Department of Health and have exceeded their current recommendation.

If a student has been advised by medical staff to self-isolate or self-quarantine and can return home to their permanent address, that is preferred.

Q: Is COVID-19 testing currently available on campus?

A: The University is working on plans to have COVID-19 testing available on-campus this fall. In the meantime, students can call the COVID Hotline (507-389-5591) if they have questions about whether they should get tested, where to go, cost, etc.

Q: Is Student Health Services currently open?

A: Yes! Student Health Services (CC21) is open on Tuesdays and Thursdays between 8 a.m. and 2 p.m. through August 24, when they will resume regular business hours. Note that there is a screening station set-up outside the medical clinic/pharmacy where students will have their temperature taken and asked screening questions prior to entry.

There is also a staff member available in the Health Education Office (CC 100) during business hours for questions on health topics, such as required immunizations.

Students and parents are welcome to stop by either location during business hours (masks are required and physical distancing observed).

Q: Can students get their prescriptions/OTCs delivered to their campus mailbox from Student Health Services?

A: Yes! A mail order option is available for both prescriptions and over-the-counter items from the SHS Pharmacy. In addition, students can get their order delivered to the screening station set-up outside of SHS if they do not want to enter the clinic/pharmacy.

Q: Is there a telehealth virtual appointment option available for students who need to visit with Student Health Services?

A: Yes! Both in-person and telehealth visits are available to students. For more information, click here.

Q: What happens if I get sick?

A: If you feel ill and are exhibiting symptoms of COVID-19, call the Student Health Services COVID hotline at 507-389-5591 and remain in your room. They will provide you direction on next steps.

If it is determined that you need to self-quarantine or self-isolate, you have the option of returning to your permanent address (if feasible) or contacting Residential Life (507-389-1011) so that you can temporarily relocate to designated quaratine or isolation housing.

Q: What happens if my roommate gets sick?

A: If your roommate gets sick, it is recommended that you call the Student Health Services COVID hotline (507-389-5591). They will be able to offer you direction on next steps to take. You should prepare to self-quarantine (either away from campus at your permanent address if that's possible or in alternate Residential Life housing). To arrange Residential Life quarantine or isolation housing, contact our office at 507-389-1011.

Applying for Housing

Q: Can I still apply for housing for the 2020-2021 academic year?

A: Yes! We are accepting housing applications until classes begin. Apply online through August 16. After August 16, call our office (507-389-1011) so that we can grant you access to the online application.

Shipping Items

Q: Can I ship items to my residence hall ahead of my Move-In time?

A: Yes, as long as your items arrive Monday, August 10 or later. If items arrive prior to August 10, they will be returned. Make sure you have addressed items correctly. Click here for mailing addresses and the format you should use.

Staying Informed

Q: How can I stay informed?

A: As the need arises, we will send email communication to students at their MavMAIL address. It's imperative that students get their MavMAIL set-up and begin checking it on a daily basis so they don't miss important updates. If you need help setting up MavMAIL, submit a ticket to IT Solutions.

Prior to move-in, here are the pages we would recommend you check for Residential Life updates:

Floor Lounges & Kitchens

Q: Will I be able to use the floor lounge and kitchen?

A: Yes, however, you will need to check out a key to use these spaces, as locations will be locked. You will be able to use the space for 1 hour and 45 minutes (unless otherwise approved by a Student Services Coordinator or Hall Director). Reservations to use the floor lounge or kitchen will be taken one week in advance at your Front Desk.

LOUNGE: Up to 9 people will be allowed in a floor lounge at the same time. Masks will be required.

KITCHEN: Up to 2 people will be allowed in a floor kitchen at the same time. Masks will be required.