Fix Apple iOS Mail Client

Fix Mail Client on Apple iOS Devices (iPhone or iPad) After the December Transition of Office365

On or after December 19, you will need to delete and recreate your account in the native Mail application on your Mac devices.

Note: Illustrations and instructions may very depending on the version of the application you are using.

Update the iOS Mail application on an iPhone or iPad with these steps:

Step 1: Click Settings.

Step 2: Click Passwords and Accounts.

Step 3: Click Add Account.

Step 4: Click Exchange.

Step 5a: If you are an employee, enter your StarID@minnstate.edu and name this account. (Example: MSU Email)

5b. If you are a student, alum, or emeriti, enter your StarID@go.minnstate.edu and name this account.

Step 6: Click Sign In.

Step 7: Enter your StarID password and click Sign In.

Step 8: Click Save.

Step 9: Verify that the new account exists.

Step 10: Click on your Mail application.

Step 11: Click Mailboxes.

12. Click on MinnState or MSU E-Mail to see only emails from that account.

Note: It may take some time to sync completely.

Optional: The standard mail days to sync is set at one month. If you would like access to saved emails older than one month, this setting will need to be changed.

1. Open Settings, Passwords and Accounts just like steps 1 and 2 above.

2. Access the newly created mailbox set up in the steps above.

3. Click on "Mail Days to Sync" (should say 1 month).

4. Change to No Limit.