Online Chat Now Live for Tech Help & Support

In-person support temporarily closed, new two way live chat launched

March 23, 2020 |

With COVID-19 rapidly changing our usual ways of doing things from our greater campus-wide shift to online learning to your daily routines at home, the IT Solutions Center is temporarily changing as well. We understand the need to continue to support your technology needs and have accelerated a project to support our campus community in these times.

With the closing of most campus buildings and social distancing, we have temporarily closed our in-person support but are still offering support via phone, email, online ticket submission and now, online two-way chat. What does that mean? With the closure of one option, comes another way to get the support you need. We will have a chatbox live on our website and available during our open business hours (see below). Staff will be working to answer your questions in real-time. 

 

Start a chat with its

Note: live chat is only available during our open IT Solutions Center hours

Interested in Adding Chat to Your University Webpage?

We are know offering two-way chat as a service we can install and help you get up and running on your Minnesota State Mankato webpage (s). To get started, submit a ticket to the IT Solutions Center and ensure you include that you are interested in a two-way chat as used on the ITS Solutions Center site. 

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