Software and Application Support

IT Solutions Center provides installation and support for software and applications for employees and students, this includes helping with the installation, support, and troubleshooting for licensed software and applications. There may be fees associated with this service if it is on a personal device.

Service Categories

Service Details

Services Included
There may be charges incurred for specific software or applications in addition to possible installation fees.
Customers
Employees and Students
Service Locations
All Campus Locations
Standard Maintenance Windows
As required/needed by individual software packages.
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement:
Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 5 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 3 business days
  • Critical Priority:
    • Time to Initial Response - 4 hours
    • Time to Resolution - 1 business day

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