SharePoint

SharePoint sites allow departments and committees the ability to work in a web-based collaborative environment. Space is provided for electronic document storage calendars mailboxes discussion boards wikis forms and document workflows. Web-based Office apps are available to create and edit Word and Excel documents. Information is secured to a defined group. Information and Technology Services will work with individuals to get sites created that will work for their needs. During this process we will work with the individuals on who needs access to the site and what each person should be able to do on the site.

 

Service Categories

Service Details

Customers
Any currently enrolled student and all MSU employees. Students will need their supervisor or advisor to make the request.
Service Locations
All Campus Locations
Standard Maintenance Windows
Managed by Microsoft directly.
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement:
Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 5 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 3 business days
  • Critical Priority:
    • Time to Initial Response - 4 hours
    • Time to Resolution - 1 business day

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