Shared Services

IT Solutions provides consolidated delivery of technology solutions for MinnState institutions seeking software solutions. We will provide MinnState institutions with the expertise to facilitate implementation, administrative, training, and configuration support for a variety of technology tools and platforms.

Service Categories

Service Details

Services Included
CRM Shared Service - $15,000 per year per institution. Online Orientation customers will incur: Initial set up cost of $8960.00 Annual hosting cost of $3,000.00 Annual support and maintenance cost of $1790.00
Customers
MinnState Institutions
Service Locations
MinnState Institutions
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency. Normal Priority: Time to Initial Response - 1 business day Time to Resolution - 15 business days Important Priority: Time to Initial Response - 1 business day Time to Resolution - 10 business days Critical Priority: Time to Initial Response - 1 business day Time to Resolution - 7 business days

Share this: