Phones

Telephones including physical handsets, soft phones, video phones, conference phones, cell phones and associated services.

Service Categories

Service Details

Services Included
All departments that request a IP telephone service are changed $16.50 per month and all long distance phone toll charges are billed back. There may be additional charges from local phone company if requesting additional features. Standard Telephones are provided at no cost, additional charges may apply to upgrade options. Cell phone charges are based on the type of phone and accessories you purchase and the cell phone package you request, Attendant console charges may apply.
Customers
University Employees
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Determined by external vendor.
Service Level Agreement: MNSU - Standard
Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency. Normal Priority: Time to Initial Response - 1 business day Time to Resolution - 5 business days Important Priority: Time to Initial Response - 1 business day Time to Resolution - 3 business days Critical Priority: Time to Initial Response - 4 hours Time to Resolution - 1 business day

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