Office 365

MinnState provides Office 365 applications which includes Outlook, OneDrive and Teams for online office productivity and collaboration. Review the comprehensive list of features included.

Complimentary downloads of Microsoft Office 365 ProPlus and Microsoft Office apps for Android and IOS are available to currently enrolled students and employees at Minnesota State University, Mankato for use on personally owned computers and mobile devices. (5) five copies of Microsoft Office 365 ProPlus for Windows and Mac OS, as well as (5) five copies of Office Mobile for IOS, and Android. This software will expire one year after the student graduates.

Service Categories

Service Details

Services Included
Microsoft Campus Agreement maintained by Technical Services. Additional fees may apply to license purchases for applications not covered by the Microsoft Campus Agreement.
Customers
All Minnesota State Mankato faculty, staff, students, emeriti and alumni are eligible for all or parts this service.
Service Locations
All Campus Locations
Standard Maintenance Windows
Routine maintenance and updates are performed by Microsoft.
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

Normal Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 5 business days

Important Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 3 business days

Critical Priority:

  • Time to Initial Response - 4 hours
  • Time to Resolution - 1 business day

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