Networking

Provisioning of access to networks, ensuring security and appropriate authentication.

Service Categories

Service Details

Customers
Students and University Employees
Service Locations
Minnesota State University, Mankato Campus and Minnesota State University at Edina
Service Level Agreement: MNSU - Standard
Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency. Normal Priority: Time to Initial Response - 1 business day Time to Resolution - 5 business days Important Priority: Time to Initial Response - 1 business day Time to Resolution - 3 business days Critical Priority: Time to Initial Response - 4 hours Time to Resolution - 1 business day

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