MavCLASS

MavCLASS Student Success App provides reminders for students of their assignments, papers, projects and tests early enough to help them get better grades.

 Available from Google Play Store and Apple’s App Store; installs on Android and iPhone smartphones; connection to University server with student course assignment information entered. When upcoming assignments require action by the student, an alert is sent to smartphone with Student Success app installed to prompt user feedback on progress toward completion of assignment.

Service Categories

Service Details

Customers
Students
Service Locations
All Campuses
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement:
Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 5 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 3 business days
  • Critical Priority:
    • Time to Initial Response - 4 hours
    • Time to Resolution - 1 business day

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