Learning Space Design and Support

The Learning Space Design and Support service provides design, support, troubleshooting, and planning for existing and new learning spaces throughout the campus. The focus of this service is to provide technology and innovation solutions to our faculty and learning spaces. This service may be initiated by IT Solutions or departments. All spaces on campus, supported by IT Solutions, are part of an ongoing maintenance schedule in order to keep the equipment as up-to-date as possible.

Definitions:

  • Formal Learning Spaces are where a majority of classes are held by the faculty member. These could be classrooms, technology and specialized labs, makerspaces, conference rooms, and seminar rooms.
  • Informal Learning Spaces are where the students are able to congregate and work on homework or group work. Example spaces are study booths, rooms, open computer labs, makerspaces, and group work areas.
  • Hardware Refresh Cycles The hardware refresh cycle is four (4) years for each space. That means computers will be replaced every 4 years along with newer monitors every 8 years. Each year, after identifying software requirements for the campus, IT Solutions will identify a standard classroom machines for Windows and for Macintosh. This will be the replacement machines for the refresh cycle. If a department would like a different machine in their labs they must pay the difference between the standard machine and the requested machine. If a department would like a different lab management solutions we can meet and work out a plan using an Memorandum of Understanding (MOU) where we can outline the agreements and costs to the different groups.

Examples are below:

Example 1: A department would like to have laptops in the learning space so that they can have the class work in groups. IT Solutions’ standard machine would be $680 and the laptop that has been requested is $900. The department would pay the difference of $220.

Example 2: A department would like to have a more powerful processor. IT Solutions’ standard machine would be $680 and the updated processor would add $50 to the cost of the machine. The department would pay the difference of $50 per machine.

Example 3: A department would like to have a larger screen on the computers in the lab. The standard screen cost would be $220. The updated screen is $450. The department would be responsible for the $230 per monitor.

Service Categories

Service Details

Optional Services
This service doesn’t not charge, however, some options may be chosen during the design that could result in charges for the requesters.
Customers
Faculty, Staff and Students
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Targeted for winter, spring and summer breaks.
Service Level Agreement: MNSU - Classroom
  • Normal Priority:
    • Time to Initial Response - 15 minutes
    • Time to Resolution - 3 days based on the IT Solution Center Hours.
  • Important Priority:
    • Time to Initial Response - 15 minutes
    • Time to Resolution - 4 hours based on the IT Solution Center Hours.
  • Critical Priority:
    • Time to Initial Response - 15 minutes
    • Time to Resolution - 30 minutes based on University Business Hours

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