Learning Management System (D2L Brightspace) support

IT Solutions (ITS) serves as the primary support mechanism for D2L Brightspace and provides support and training. As D2L Brightspace is maintained (in the cloud) by the Minnesota State system office, ITS acts as a liaison with system staff.

 

Learning Management Software (e.g. D2L Brightspace) is an application for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs.

Service Categories

Service Details

Customers
All Minnesota State Mankato faculty members are eligible to request this service.
Service Locations
All Campus Locations
Standard Maintenance Windows
Determined by external vendor.
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement:
Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 5 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 3 business days
  • Critical Priority:
    • Time to Initial Response - 4 hours
    • Time to Resolution - 1 business day

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