Information Security Risk Management

Evaluate and manage information security risk to University data and resources.

Service Categories

Service Details

Customers
Campus-Wide, System Office.Please reference Campus Information Technology Privacy Policy.
Service Locations
Minnesota State University, Mankato Campus
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

Normal Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 15 business days

Important Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 10 business days

Critical Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 7 business days

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