Information Security Risk Management

Information Security Risk Management offers the following services:

 

 

Service Categories

Service Details

Customers
Campus-Wide, System Office.Please reference Campus Information Technology Privacy Policy.
Service Locations
Minnesota State University, Mankato Campus
Standard Maintenance Windows
Secure File Transfer may be determined by outside vendor.
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

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