Information Security Incident Response

  • Investigate and respond to routine and non-routine Information Security Incidents as outlined in the Campus Information Privacy and Security Policy.
  • Investigate and respond to automated incident notification from Minnesota State System Office or other subscribed network monitoring services.
  • Investigate and respond to automated Digital Millennium Copyright Act Takedown Notifications.
  • Investigate and respond to phishing messages.
  • Investiate and respond to virus and/or malware reports.
  • Investigate and respond to credential compromises.

 

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Service Categories

Service Details

Customers
Minnesota State University Mankato Faculty, Staff and Students.
Service Locations
All Campus Locations.
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

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