Data Warehousing and Analytics

Data warehouse to collect and store identified data elements that are managed through data cubes for presentation via visualization framework such as Microsoft Power BI.

Service Categories

Service Details

Services Included
The customer base are customized group defined by IRRPA and governed by the Minnesota State University, Mankato Data Governance Policy https://www.mnsu.edu/atoz/policies/data_governance_2016.pdf
Customers
University Faculty and Staff
Service Locations
All Campus Locations
Standard Maintenance Windows
Current platform is on a continuous upgrade schedule by Microsoft, changes to the system can occur at any time without notice.
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

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