Data Integration

Data integration services allow third-party applications that have been purchased for local installation on Minnesota State Mankato servers or hosted remotely as "software as a service" (SaaS) to access data from University or MinnState systems.

 

Service Categories

Service Details

Customers
Minnesota State Mankato administrative units, faculty and staff.
Service Locations
All Campus Locations
Standard Maintenance Windows
Depends on client software changes and requirements
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

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