Computer Operating System (OS) Installation

This service provides the installation of Windows and Macintosh operating systems for campus computer assets. This service includes new computers, existing machines, and virtual machines. In order to qualify for this service the computer needs to have an asset tag and be owned by the University. 

This service also includes the delivery and setup of the asset in the staff member's office or work location. This includes the set-up and configuration for all supported equipment and accessories.

The operating systems (OS) that are supported:

  1. Windows 10 (The last 2 versions)
  2. Mac OS (The last 2 versions)

Virtual machines that are supported.

  1. 1. VMWare (Available for purchase at the Campus Computer Store)
  2. 2. Parallels (Available for purchase at the Campus Computer Store)

 

Service Categories

Service Details

Customers
Faculty and Staff of the University, Grad Assistants need to have faculty approval.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
N/A
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

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