Classroom Exam Test Scanning

ITS offers the following services for academic test scanning: Centralized Scantron (form 4521) scanning and reporting

Service Categories

Service Details

Customers
Minnesota State University Mankato Faculty
Service Locations
Minnesota State University, Mankato Campus
Standard Maintenance Windows
Standard Maintenance Windows: Standard maintenance windows are typically Saturday evening and Sunday morning.
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

Normal Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 5 business days

Important Priority:

  • Time to Initial Response - 1 business day
  • Time to Resolution - 3 business days

Critical Priority:

  • Time to Initial Response - 4 hours
  • Time to Resolution - 1 business day

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