Card Access

Card access provides physical access to areas on campus through MSU Identification cards.

Service Categories

Service Details

Customers
Faculty and Staff
Service Locations
Minnesota State University, Mankato Campus (excluding Stadium Heights)
Standard Maintenance Windows
Only when service is needed and scheduled. Servers are updated during regular server update maintenance windows.
Service Level Agreement: MNSU - Standard
Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency. Normal Priority: Time to Initial Response - 1 business day Time to Resolution - 5 business days Important Priority: Time to Initial Response - 1 business day Time to Resolution - 3 business days Critical Priority: Time to Initial Response - 4 hours Time to Resolution - 1 business day

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