Business Analysis

Working with University partners, we will leverage technology to meet strategic goals through innovation and  to enhance the effectiveness and efficiency of their processes and procedures in order to improve delivery of services to campus.  

Service Categories

Service Details

Services Included
Dependent on project need there may be associated software and or hardware costs.
Customers
University Employees
Service Locations
All Campus Locations
Standard Maintenance Windows
NA
Service Level Agreement: MNSU - Consulting

Consulting Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

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