Application Hosting

Application Hosting services from IT Solutions hosts applications and software to support campus activities.  ITS will provide consultation services to help plan, design, purchase and integrate applications that provide electronic service. Working from the IT Solutions integration checklist build a outline with the customer based on product requirements. Part of the consultation process will review existing services and other opportunity for efficiency. The outcome of this will outline application maintenance, management, expense and support.

Service Categories

Service Details

Services Included
All incurred costs and internal fees documented by customer agreement.
Customers
All Minnesota State Mankato departments may request application hosting service.
Service Locations
University Supported Locations
Standard Maintenance Windows
Typically Saturday evening and Sunday morning. Documented by customer agreements
Service Level Agreement: MNSU - Consulting

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 15 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 10 business days
  • Critical Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 7 business days

Share this: