Student FAQ about D2L Brightspace

Chalk board with a question mark drawn with chalk

Students With D2L Brightspace Questions?

Help your students with their most frequently asked questions about D2L Brightspace using these quick answers to student FAQ.

Share the Student Quick Guide to D2L Brightspace

I get a "disactivated user" or "disabled account" message when I try to log in to D2L Brightspace. Reseting your Star ID password will fix most log in issues.

My instructor says I should sign up for notifications on D2L so I can keep organized and up to date on their class. Learn how to sign up for email or text notifications here.


I don't know how to start a thread in the Discussions area, I can't reply to anyone till I start my own thread. Learn how to start a Discussions thread here.

My teacher wants me to turn in my homework into the Assignments folder, where is that? How do I do that? Learn how to submit a file to Assignments here.

Most display or view issues are solved by using Firefox web browser to access D2L Brightspace. Learn more about troubleshooting viewing videos in D2L Brightspace here.

First, assure you are officially registered. Note: It takes up to 24 hours for courses to appear in your account after officially registering. Learn more about how to locate and pin your current semester courses.

First, check the Assignments folder Start and End date, if you are trying to submit a file outside of these dates you need to contact your instructor. Learn more about resolving upload errors here.

Here are some common issues you can troubleshoot before contacting your instructor.

If you need to learn how to use D2L Brightspace...

If you miss your assignment or quiz deadline...

Talk to your instructor or teacher's assistant.

If you cannot log in or your course doesn't appear when you log in...

  • Verify that you are officially registered for the course and your instructor is using D2L for this course.
  • Check course start date.
  • If you just registered, it may take 1-2 days before you can log into D2L course.
  • Try re-setting your StarID password.

If D2L Brightspace does not work properly...

If you have technical problems with your Internet connection or device...

Contact the IT Solutions Center.

If you want to find or register for a class...

There are many self-paced resources as well individualized support and training for students: