Video Conferencing

Video Conferencing is the broad category that encompasses all forms of hardware and software that will allow people in multiple locations to communicate with one another through simultaneous video/audio connections. Interactions are synchronous.  

Hardware Solutions (Special Room Required):  

  • Telepresence: This is a standard hardware solution that provides members of the Minnesota State Mankato community with an enterprise quality video-conferencing experience for both academic and administrative purposes.  
  • Telepresence (Immersive): This is higher-end immersive video conferencing experience that allows learners and instructors to connect across hundreds of miles as if they were in the same room. People in the remote location look life-sized and have flawless audio and video.
  • FlexSync: This is the standard classroom Zoom room setup. It has a camera, microphone, and Zoom control screen.    

Software Solutions:  

  • Zoom: A video conferencing tool that unifies cloud video conferencing, simple online meetings, groups messaging and a software-defined conference room solution into one easy-to-use platform. Zoom integrates with traditional video conference rooms and telepresence systems. Participants can also phone in.
  • Zoom Support Information.

Service Categories

Service Details

Customers
All Minnesota State Mankato faculty, staff and students are eligible to request this service.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Targeted for winter, spring and summer breaks.
Service Level Agreement: MNSU - Classroom

Classroom Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 15 minutes
    • Time to Resolution - 3 days based on the IT Solution Center Hours.
  • Important Priority:
    • Time to Initial Response - 15 minutes
    • Time to Resolution - 4 hours based on the IT Solution Center Hours.
  • Critical Priority:
    • Time to Initial Response - 15 minutes
    • Time to Resolution - 30 minutes based on University Business Hours

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