Technology Repair
This service covers the hardware repair of the majority of technology purchased on this campus through the Campus Computer Store. This includes both warranty and non-warranty hardware repairs. Customers are encouraged to consult the IT Solutions Center prior to requesting Technology Repair Services for initial troubleshooting. Many issues can be resolved without having to replace hardware.
Refer to our online price guide for warranty contact information along with common repair upgrade and labor costs.
Service Categories
Hardware repairs are available for laptops and computer towers without warranty coverage or other repair services not covered under the warranty. Following a hardware diagnostic possible problems are identified and a cost estimate for repairs is provided to the customer. This service requires a $55 diagnostic fee which can be applied to the cost of the repair service. In cases where a problem cannot be identified no diagnostic fee will be charged.
Refer to online price guide for warranty contact information along with common repair upgrade and labor costs.
We provide hardware repair for Apple, Microsoft and Dell devices. Repairs are performed through our certified repair center.
Please refer to:
Service Details
- Services Included
- If a device is under warranty, repairs will be completed free of charge. There will be charges for data back up services. If a repair is not covered under warranty there will be a $55 diagnostic fee in order for us to determine the problem and provide a customer estimate. If the estimate is acceptable the diagnostic fee will be applied to the overall cost of the repair. Payment is due upon completion. Please refer to https://store.mnsu.edu/services/repair.html for common repair estimates. Diagnostic estimates are typically completed within 3 days. Completion time of repair will vary based on availability and delivery time for required parts. Typical response is 10 business days.
- Customers
- All Minnesota State Mankato Students, Employees and Emeriti are eligible to request this service.
- Service Locations
- Minnesota State University, Mankato Campus
- Standard Maintenance Windows
- N/A
- Service Level Agreement: MNSU - Standard
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Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.
Normal Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 5 business days
Important Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 3 business days
Critical Priority:
- Time to Initial Response - 4 hours
- Time to Resolution - 1 business day
