Networking
Provisioning of access to wired and wireless networks, ensuring security and appropriate authentication.Service Categories
Network (non-cellular) service for devices. Service includes connection, setup, troubleshooting and securing wired (Ethernet) and wireless (Wi-Fi) network communications.
Virtual Private Network (VPN): The virtual private network (VPN) allows faculty staff and students to securely access the Minnesota State Mankato campus network when you are not on campus. Allow access to MavDISK for users that are not on campus. The SSL VPN service can be accessed using either a VPN client or through your web browser. VPN uses Cisco AnyConnect client for full use. VPN is NOT needed for Jabber (Jabber Direct) or Remote Desktop (Remote Desktop Direct). For more detailed instructions visit http://www.mnsu.edu/its/vpn/. Once you have reviewed the instructions please visit https://vpn.mnsu.edu to start using this service.
Wired (Ethernet) network access is available in all University buildings, resident halls and special locations. Resident Halls, including Stadium Heights) include a network jack that is managed by Charter Communications and devices must be registered by the student before use.
Wireless (Wi-Fi) network access is available within all university buildings, residence halls, and outdoor spaces. Wireless access is available to all students and employees using StarID. Please refer to the table below for specifics
| Audience | Network Name (SSID) | Locations |
| Audience Students and employees of MSU and other eduroam participating institutions. Sponsored guest of University employees. |
eduroam (preferred wireless network) | All campus locations except for Residential Life spaces. Other participating eduroam institutions |
| Students and employees of MSU | eduroam (preferred wireless network) MavNet-Encrypted |
All campus locations except for Residential Life spaces. |
| Students and employees of MSU | eduroam (preferred wireless network) MavNet |
All campus locations except for Residential Life spaces. |
| Guest of MSU | MavGuest | Centennial Student Union, Myers Field House, Wigley Administration Room 303, Bresnan Arena. Other locations available upon request |
| Residence Communities (includes Stadium Heights) | ResNet-5G and ResNet-2G | Residence Communities |
| Residence Communities (includes Stadium Heights) | ResNet-Guest | Residence Communities |
Service Details
- Customers
- Students and University Employees
- Service Locations
- Minnesota State University, Mankato and Minnesota State University at Edina, Mankato Regional Airport, Hubbard Building, Mankato Civic Center and Mankato Mayo Health System Event Center
- Service Level Agreement: MNSU - Standard
-
Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.
- Normal Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 5 business days
- Important Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 3 business days
- Critical Priority:
- Time to Initial Response - 4 hours
- Time to Resolution - 1 business day
- Normal Priority:
