Login: User Account Management

The StarID and password are login credentials used for accessing services at Minnesota State University, Mankato. A StarID is automatically created for current employees, enrolled students, students enrolled in an Orientation session, degree awarded Alumni, and Emeritus staff. A StarID must be requested for Cohort Affiliates to use services at The University.

Self-service for StarID activation, password reset and general information can be found at: https://www.mnsu.edu/starid/

Service Categories

Service Details

Customers
University Community
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Standard Maintenance Windows: Standard maintenance windows are typically Saturday evening and Sunday morning. Larger maintenance windows exist during
Service Level Agreement: MNSU - Standard

Standard Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

  • Normal Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 5 business days
  • Important Priority:
    • Time to Initial Response - 1 business day
    • Time to Resolution - 3 business days
  • Critical Priority:
    • Time to Initial Response - 4 hours
    • Time to Resolution - 1 business day

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