Have I been enrolled in MFA?

iOS Mail App: Action Required to Access Your Email

How do I access by email fo iOS Mail App?

My phone number has changed, how do I change the number Multi-factor calls?

I am a current student and I can't log in to Scholarship Finder. What should I do?

How do I reset my password? How do I reset my StarID password?

Login: User Account Management

The StarID and password are login credentials used for accessing services at Minnesota State University, Mankato. A StarID is automatically created for current employees, enrolled students, students enrolled in an Orientation session, degree awarded Alumni, and Emeritus staff. A StarID must be requested for Cohort Affiliates to use services at The University.

Self-service for StarID activation, password reset and general information can be found at: https://www.mnsu.edu/starid/

Service Categories

Current or new StarID is not working

A current or new StarID doesn't work at one or more of The University's services.

Incorrect, Duplicate StarID, or Core Merge

Individuals must only have one StarID. If two or more were accidentally issued to the same individual within the MinnState system, duplication must be resolved.

NOTE: Students that are also employees, and employees that are also students, may have two different methods to login with the same StarID.

Multi-Factor Authentication

In order to better protect you, your data, and our campus network from security threats, multi-factor authentication for your Microsoft Office 365 account is required for all Minnesota State University, Mankato users. Once multi-factor is enabled you must use a second verification method along with your StarID and password to sign in to your Microsoft Office 365 account and any apps that use Microsoft Office 365 for login.

Request a new or retain a current StarID

Affiliate Cohorts must request a StarID via a current staff member to use The University's services including MavCARD/card access and email. Affiliated Cohorts include bank employees, bookstore employees, CE teachers, consultants, dining services employees, Military Science/ROTC, Otto Rec employees, religious institutions, RSO advisors, TOSA, Visiting Scholars.

Current Students, Faculty, or Staff StarID accounts are created automatically. If it has not, this needs to be resolved.

Service Details

Customers

University Community

Service Locations

Minnesota State University, Mankato Campus Minnesota State University at Edina

Standard Maintenance Windows

Standard Maintenance Windows: Standard maintenance windows are typically Saturday evening and Sunday morning. Larger maintenance windows exist during

Service Level Agreement: MNSU - Standard

Standard Service Level Agreement:

Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.

Normal Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 5 business days
Important Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 3 business days
Critical Priority:
- Time to Initial Response - 4 hours
- Time to Resolution - 1 business day