Learning Management System (D2L Brightspace) support
IT Solutions (ITS) serves as the primary support mechanism for D2L Brightspace and provides support and training. As D2L Brightspace is maintained (in the cloud) by the Minnesota State system office, ITS acts as a liaison with system staff. Learning Management Software (e.g. D2L Brightspace) is an application for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs.Service Categories
ITS creates both academic (e.g. courses that exist in the course catalog) and non-academic (e.g. courses for training, etc.) courses
ITS provides technical support to faculty, staff, and students using D2L Brightspace. ITS also provides instructional design and course development support for teaching with D2L Brightspace.
IT Solutions provides raw data from D2L Brightspace Data Hub. Requests may include faculty access to their own course data, competencies/learning outcomes data for program assessment, and IRB approved research. Requests are submitted to a governance process; they must meet specific criteria and be approved prior to fulfillment.
Types of Requests Available
Student Course Access Report: Students who have not engaged in their online learning classroom early in the term.
D2L Brightspace Tool Usage Report: Data on which D2L Brightspace tools are in use within individual course sites.
D2L Brightspace Tool Aggregate Usage Report: Data on which D2L Brightspace tools are in use throughout an entire institution site.
Last Date Attended Report: Dates of student activities within D2L Brightspace in order to support LDA determination for financial aid.
Competencies Report: Data for departments/programs using the competencies tool. Note: This requires prior set-up with an instructional designer and D2L administrator.
D2L Brightspace Data Sets: Contains raw, user-level data from the Brightspace Learning Environment to provide those with business-related purposes with the maximum flexibility in integrating, aggregating, and filtering the data specific to their needs.
ITS will manually enroll users into courses when automatic enrollment (via Registration System) isn't available.
ITS provides professional development for D2L Brightspace to faculty and staff. Faculty, Graduate Students and Staff is facilitated through the Center for Excellence and Innovation via appointment and scheduled drop-in hours.
Service Details
- Customers
- All Minnesota State Mankato faculty members are eligible to request this service.
- Service Locations
- All Campus Locations
- Standard Maintenance Windows
- Determined by external vendor.
- Service Level Agreement: MNSU - Standard
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Standard Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency.
- Normal Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 5 business days
- Important Priority:
- Time to Initial Response - 1 business day
- Time to Resolution - 3 business days
- Critical Priority:
- Time to Initial Response - 4 hours
- Time to Resolution - 1 business day
- Normal Priority:
