Information Security Incident ResponseInvestigate and respond to Information Security Incidents as outlined in the Campus Information Privacy and Security Policy. Investigate and respond to incident notifications from Minnesota State System Office or other subscribed network monitoring services. Investigate and respond to automated Digital Millennium Copyright Act Takedown Notifications. Investigate and respond to phishing messages. Investigate and respond to virus and/or malware reports. Investigate and respond to credential compromises.
If a customer’s e-mail or StarID account is suspected to be compromised, the IT Solutions Information Security team will investigate and assist in any remediation necessary to resolve the compromise and prevent further compromise.
IT Solutions Information Security, working with University Security and potentially local law enforcement, will attempt to locate and recover missing/lost/stolen state technology assets.
Upon alleged copyright infringement notification from a copyright holder, or their representative, IT Solutions Information Security will investigate and determine the source of the copyright infringement. Appropriate actions will be taken based on the result of the alleged copyright violation.
At the direction of the President’s Office, Human Resources, Title IX office, University Security, Student Conduct, or the University CIO, IT Solutions Information Security will investigate potential violations of Minnesota State Board Policy 5.22 Acceptable Use of Computers and Technology Resources and/or Board Policy 5.23 Security and Privacy of Information Resources.
Upon notification or suspicion that a customer’s system has been infected by malware and/or virus(es), IT Solutions Information Security will work with the IT Solutions Center and/or the customer to remediate such infection.
Upon notification or suspicion that a University owned system has been compromised, IT Solutions Information Security will work with the system owner to identify, remediate and prevent any compromises.
- Minnesota State University Mankato Faculty, Staff and Students.
- Service Locations
- All Campus Locations.
- Service Level Agreement: MNSU - Consulting
- Consulting Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency. Normal Priority: Time to Initial Response - 1 business day Time to Resolution - 15 business days Important Priority: Time to Initial Response - 1 business day Time to Resolution - 10 business days Critical Priority: Time to Initial Response - 1 business day Time to Resolution - 7 business days