Business AnalysisWorking with University partners, we will leverage technology to meet strategic goals through innovation and to enhance the effectiveness and efficiency of their processes and procedures in order to improve delivery of services to campus.
Request for assistance with the review or creation of processes.
Working with campus partners to define and deliver technology projects that meet their needs and ensure achievement of strategic goals.
Integration of third party software or systems with existing campus infrastructure.
- Services Included
- Dependent on project need there may be associated software and or hardware costs.
- University Employees
- Service Locations
- All Campus Locations
- Standard Maintenance Windows
- Service Level Agreement: MNSU - Consulting
- Consulting Service Level Agreement: Response and resolution times for services are determined by the priority your request is given when it is received. This priority is determined by considering the scope, visibility, and operational impact of your request along with the urgency. Normal Priority: Time to Initial Response - 1 business day Time to Resolution - 15 business days Important Priority: Time to Initial Response - 1 business day Time to Resolution - 10 business days Critical Priority: Time to Initial Response - 1 business day Time to Resolution - 7 business days