Explore Support Articles

Obtain email addresses for research.

This service is located in the Service Catalog under Request Report. Identify the specific information you need.  Identify how many email addresses? Identify, if any, specific characteristics, demographics, or parameters you need to filter informat...

Accessing Skype for Business

The Skype for Business Windows client is installed by default on the University’s standard desktops as part of the Office 365.   Click the Windows start button at the bottom left of your screen. Select All Programs > Microsoft Office 2016 > Skype f...

Check Virtual EMS if classroom if full, empty, or in use

Click Mozilla Firefox or any web browser.   Type https://mnsu.bookitadmin.minnstate.edu/Default.aspx and click Enter.   3.  Hover mouse pointer over Browse and dropdown menu should appear.   4.  Click Browse Facilities.   5.  Click any Ro...

Access a Shared Mailbox/Calendar in Outlook (Mac)

First ensure that the owner of the mailbox you’re accessing has shared their mailbox to you. With Microsoft Outlook open, choose File and then choose Open and click Other User’s Folder from the menu bar. In the search box that appears, type the full ...

How to connect to VIA wireless presentation in classrooms

Pre-Requisite   Before beginning, be sure you’ve downloaded the Kramer VIA app and installed it on your device. Mac users, download the VIA app from this site: https://k.kramerav.com/support/download.asp?f=56648 Windows users: https://k.kramerav.co...

Document Conversion

We currently have ITS staff available to assist faculty in getting documents converted.  Guidelines to submit a request are as follows: Contact the IT Solutions Center in any one of the following ways: Call 507-389-6654 E-mail itsolutionscenter@mns...

Customer Request for Surplus Equipment

Contact the IT Solutions Center at (507) 389-6654. Provide the IT Solutions Center with information on what kind of computer you'd like (Mac/PC, Desktop/Laptop), the location of where the requested asset will go, and your TechID. The Solutions Center...

Opening SPSS with MavLabs

Navigate to https://mankato.mnsu.edu/it-solutions/help-support/mavlabs/   Click the Yellow Login button. .   Choose any of the available computers and click on connect.     The following box should appear. Click Download.   Run the downlo...

Fix "Use Temporary Mailbox" Error in Outlook

If you are being prompted with a message indicating “Your mailbox has been temporarily moved”, with an option of “Use Temporary Mailbox”, complete the following steps.  1. Click “Cancel” each time you receive the prompt, and close Outlook.   2. Rest...

Multi-factor Authentication - Self enrollment for Android

On your Android smartphone, navigate to the Google Play Store App.     In the search bar, type “Microsoft Authenticator”. Then, click the first option shown below.   Click “Install”.  Note: You may need to enter your Google password if prompted...

Eduroam Frequently Asked Questions (FAQ)

Q: What is eduroam?  A: Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Click here for more information regarding this service on eduroam’s website. eduroa...

How to Forward a Cisco Desk Phone to a University-Provided Cell Phone

For employees that wish to forward their desk phone to their university-provided cell phone:   From your Cisco desk phone, press the CFwdALL button (you will hear 2 beeps) then dial 9 and your 7-digit cell phone number. (local numbers only) you will ...

D2L Brightspace Discussion Topics/Forums are Not Displaying for Students

If students report that they cannot see a Discussion Forum or Topic, sometimes this is due to Availability or Locking(Start/End Date) restrictions.   Check the display/locking statuses for each discussion topic and the forum that it lies in. Click ...

Reset FireFox back to default

Reset Firefox to default settings. Open Firefox. Click horizontal bars in top right corner. Locate question mark at the bottom of the menu. Click question mark. Select Troubleshooting Information. Locate the Refresh button on the top right of scr...

Office 365 Group

Office 365 groups have been replaced with Office 365 Teams as of the December 2018 Single Tenant Office 365 Transition.