StarID Works for Some Items, but Not Everything

I can log into my D2L and e-services, but I can't log into or MavMAIL. What can I do to fix that?

  1. Attempt to login to
    • If this doesn't work, reset your password using knowledge article: 22039.
    • If the password reset doesn't work, please contact our IT Solutions Center.
    • If this works, go to the next step.


2.  Attempt to login to


3.  Attempt to login to


4.  If you cannot log into the last two URLs then your password might not be synchronized with our system. 

  • If none of the steps above worked, please contact our IT Solutions Center.



Article Id #18518
Last modified:

Share this: