Cisco Jabber Client
The Cisco Jabber Client is a software or soft phone tool.
The tool allows users to receive and place phone calls from a computer without the need for a IP desk phone. The basic functionally of the tool is that when the client is active on a computer it will receive the call instead of the IP desk phone. Calls can be answered as well as transferred, put on hold and other call functions. Calls can be placed by using a contact search or through the use of a dialing pad. Calls can be placed to outside numbers by dialing 9 just like on the IP desk phones.
This tool allows high volume call areas to send and receive calls from one general university number. It also allows individuals to make and receive calls from their university extension. Currently the tool is being offered to the universities high volume call centers so they are able to receive and place calls to students. Use examples would include but not limited to the Campus Hub and the IT Solutions Center.
Please note: Currently this system is being offered in a limited capacity to high volume call centers and individuals that have high interaction with students. Requests at this time will be reviewed and prioritized based on strategic initiatives.
A provisioning request must be submitted to the IT Solutions Center. The use case request will then be reviewed by IT Solutions.
- Cisco Jabber Client: Requesting Access
- Cisco Jabber Client: Installing
- Cisco Jabber Client: Initial Setup
- Quick Star Guides
Article Id #23343