Cisco Jabber Client: Quick Start Mac

Now that I have Cisco Jabber Client installed and configured, how do I make and answer calls?

Now that Cisco Jabber Client is installed on my Mac how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the Mac will be different than on a PC. Features that appear grayed out are not available to you.

 

Please note the following before starting:

  1. Jabber Direct allows connection without VPN connection and is encouraged for individual jabber use.
  2. For individuals that are part of a call center you will need to be connected to our local network. Either on campus or through a VPN connection.
    1. Help installing the VPN can be found in our knowledge article: VPN Client Installation
    2. Our knowledge article: Locating and running vpn on windows can help you get the client launched and connected on your Windows computer.
    3. Our knowledge article: Locating and running vpn on a mac can help you get the client launched and connected on your Mac computer.

 

Jabber Audio Settings:

  • Click on the E button, then on the Preferences option.

  

  • Alternatively you can click on the Jabber file menu and click Preferences or hold command and press the comma ,.
  • Click on the Audio/Video tab.

 

  1. First section will focus on what device the ringer will sound and the volume settings. Click on the drop down menu to change your ringer device(s). These devices will play sound when there is an incoming call.
    1. Use the slider device under Ringer & Alerts Volume to adjust the output volume. This volume is a software setting and is separate from physical hardware.

  1. The second section will focus on the output audio. This device will play the persons voice you are talking to.
    1. Click on the drop down menu to change the output. Click the test button to test.
    2. Use the slider bar to adjust volume. This is a software setting and is separate from physical hardware.

  1. The third section will focus on the input audio. This device will capture your voice and play it for others.
    1. Click on the drop down menu to change the audio input method.
    2. Click the slider bar to adjust the sensitivity. The bar below will show activity.

  1. The last section will allow you the option of switching to new microphone or speaker if one is connected to your machine.

 

 

  

Making Calls:

  1. Once logged into the Jabber client you will be presented with the following home screen. On the left hand side will be three options.

    1. Clicking on the top account button will open account settings.
    2. Clicking on the phone icon will show the call log both incoming and outgoing.
      1. Note there will be a number in a red circle if you have a missed call.
    3. Clicking on the tape icon will show voicemails.

•  To dial a number you can click in the search or call box and begin to type a name and results will appear. Hover over the desired number and click the green button to call.

    1. Alternatively, click on the number pad to the right of the search box to pull open the keypad.

 

 

Answering an Incoming Call:

  1. An incoming call will appear in a window like this, click on the answer button to take the call, click the decline button to divert the call.

 

 

Active call settings:

 

  1. Active call window appears like the one below.

  1. During an active call there will be a number of buttons along the bottom of the screen, moving from left to right:
    1. Mute button is used to mute the call
    2. Video button is used to turn your video on or off
    3. Screen share button is used to turn screen sharing on or off
    4. Dial pad is used to dial another number

    1. Options menu can be used to put a call on hold, transfer or park.

    1. End call button is used to end the call
    2. Volume button is located in the upper right corner of the call window. The options button will take you to the audio preferences tab in the setting menu.  

 

 

 

Jabber General Call Settings

  1. Open settings by clicking on the Account button, then click on the setting option.
    1. Alternatively you can click on the Jabber menu in the upper right of the window and then click settings.
  2. Click on the Calls tab.
  3. Uncheck the option to Always start calls with video. This option if preferred due to some inconsistencies that trigger the video to automatically start.

 

 

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