Cisco Jabber Client: Initialize Jabber Direct

How do I start using Jabber Direct if I previously was not?

Jabber Direct is a direct connection into the phone systems that does not require a VPN connection. This connection uses a different sign in process and new Jabber installs should use the new sign in. This article is here to help people transition from the previous sign in to Jabber Direct. Jabber Direct was put into place on 10/20/2020. Bellow are instructions for both PC and Mac clients.

 

PC Jabber Direct Setup

  1. Sign into Jabber through a VPN connection.
  2. Sign out of Jabber.
    1. Click on the File menu and click sign out.

 

      1. Alternatively click on the account icon and then click sign out.

 

  1. From the log in screen, click on the reset jabber link.

    1. Alternatively click on options gear.
    2. Click the file menu.
    3. Click on reset jabber.

  1. A warning message will appear, click reset to continue.

 

  1. From the log in screen type in [starID]@mnsu.edu, where [starID] is your individual starID. Click sign in to continue.

  1. After gathering initial connection, type in your password. The user name should be automatically filled in.
    1. If the user name is not filled in you can type either starID@mnsu.edu or just starID into the user name field, top box.

  1. Once the jabber screen loads, note the green connection in the lower right of the screen.

 

  1. Disconnect the VPN connection. Your connection will become interrupted and turn red and then go green again.
  2. Please note that after resetting your jabber connection you will need to go into options and setup your devices again, the following article can help with that.
    1. Cisco Jabber Client: Quick Start PC

 

If you experience any issues please contact our IT Solutions Center.

 

 

Mac Jabber Direct Setup

  1. Sign into Jabber through a VPN connection.
  2. Click on the Jabber in the file menu and click sign out.

    1. Alternatively click on the account icon and then click sign out.

  1. From the log in screen, click on the reset jabber link.

    1. Alternatively click on Jabber in the file menu, click on reset jabber.

  1. A warning message will appear, click reset to continue.

  1. From the log in screen type in [starID]@mnsu.edu, where [starID] is your individual starID. Click continue to continue.

  1. After gathering initial connection, type in your password. The user name should be automatically filled in.
    1.  If the user name is not filled in you can type either [starID]@mnsu.edu or just [starID] into the user name field, top box.

  1. Once the jabber screen loads, note the green connection in the lower right of the screen.

 

  1. Disconnect the VPN connection. Your connection will become interrupted and turn red or a circle might appear and then go green again.
  2. Please note that after resetting your jabber connection you will need to go into options and setup your devices again, the following article can help with that.
    1. Cisco Jabber Client: Quick Start Mac

 

 

 

If you experience any issues please contact our IT Solutions Center.

 

 

 

 

 

Article Id #23616
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