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Locating and running VPN on a Mac

Click anywhere on the desktop, then at the top menu bar, click Go --> Applications.   Navigate the Cisco folder then double-click Cisco AnyConnect Secure Mobility Client to open it.   If prompted for a Server, enter vpn.mnsu.edu.   Enter yo...

VPN Client Installation

You can connect to the Virtual Private Network (VPN) client software using your StarID on both a Windows computer and a Mac. The VPN client is used to allow your computer to do tasks off campus that would usually require you to be on campus. Examples o...

Locating and Running VPN on Windows

If using Windows, click on the Start Menu located on the bottom left hand corner of your screen.   On a Windows machine, find the Cisco folder then click on Cisco.  Than click on Cisco AnyConnect Secure Mobility Client to open it.   If prompt...

StarID Works for Some Items, but Not Everything

Attempt to login to d2l.mnsu.edu. If this doesn't work, reset your password using knowledge article: 22039. If the password reset doesn't work, please contact our IT Solutions Center. If this works, go to the next step.   2.  Attempt to login to...

Cisco Jabber Client: Installing

Installing Cisco Jabber Client: There is a separate process for both Mac and PC platforms.   To install Jabber you will need to make sure the following prerequisites have been done: You have made a request through ITS to have your account provision...

Accessing ISRS on Your University Owned Laptop/Desktop

These instructions presume you are accessing ISRS on a machine from which you have previously used to access ISRS on campus. Hold down the Windows key on your keyboard and type D (Win+D). This will minimize your open windows so that you will see your ...

Map your MavDISK or Department Drive On Mac

This document outlines the steps to setup MavDISK for your Mac. Note: There are several ways to use MavDISK depending on if you are on/off campus or using a university/personally owned computer. a. For single file download or upload - on or off campu...

Cisco Jabber Client: Initialize Jabber Direct

Jabber Direct is a direct connection into the phone systems that does not require a VPN connection. This connection uses a different sign in process and new Jabber installs should use the new sign in. This article is here to help people transition from...

Connect to a Department or Group MavDisk Folder on a Mac

This document outlines the steps to setup your group folder on MavDISK for your mac.      Note: if you are off campus, you will need to install and use the Cisco AnyConnect VPN client. Select Finder from your dock. Select Connect to Server.... fr...

Remote connection to a Common Desktop using WorkMSU - Windows

These instructions are for accessing the Common Desktop via Windows. Does not require connecting to the Virtual Private Network (VPN). These instructions are applicable to faculty, staff, and student employees with rights to the applications. Please...

Cisco Jabber Client: Call Center Initial Setup

After the number has been provisioned and Jabber has been installed there are a few steps to get logged in.   Please note the following before starting the Call Center Setup: In order to utilize call center software you will need to be connected to...

Remote Desktop Direct Setup

Prerequisites: Machine must be a Windows 10 workstation. The workstation you want to remote to must be powered on and left on and connected via Ethernet (No Wi-Fi). Verify your StarID is a local Administrator: Click on the Start Button in the l...

Cisco Jabber Client: Quick Start Mac

Now that Cisco Jabber Client is installed on my Mac how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the Mac will be different than on a PC. Features that appear ...

Cisco Jabber Client: Quick Start PC

Now that Cisco Jabber Client is installed on my PC how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the PC will be different than on a Mac. Features that appear g...

Remote connection to a Common Desktop using WorkMSU - Macs

These instructions are for accessing the Common Desktop via Macs. Does not require connecting to the Virtual Private Network (VPN). These instructions are applicable to faculty, staff, and student employees with rights to the applications.   Mac OS...