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Multi-factor Authentication - Self Enrollment for iOS phones

On your iPhone, navigate to the App Store.   Tap the search tab in the bottom right and search for Microsoft Authenticator.   Tap "Get" on the Microsoft Authenticator tile as shown below.   Now you must sign in to the App Store with your fi...

Connecting to eduroam with Android phones or tablets

eduroam is the preferred Wi-Fi network for students, faculty, staff and guests personally owned devices to use that's secure and once set up, can be used throughout campus as well as any other university throughout the world that has an eduroam network...

Reference Manual for Cisco IP Desk Phones, Model 7945 and 7965

Reference Manual for Cisco IP Desk Phones, Models 7945 and 7965   DIALING CODES Extension: Local: Long Distance: 800/500 Numbers: International: Information Calls: Last 4 digits of DID number 9 + 7 Digit Number 9 + 1 + Area Code + Phone Numb...

Cisco Jabber Client: Requesting Access

In order to request this tool a provisioning needs to happen with our telecommunication system. In order to process the request the following information is needed.    Name StarID Email Phone number to be forwarded If the number to be forwarded ...

Set Up a Conference Call

There are two options for conference calls: a Meet-Me Conference Call and a Conference Now Conference Call. Both are great options for conference calling but have slightly different setups and capabilities.      Option 1: Meet-Me Conference Call   ...

How to Forward a Cisco Desk Phone to a University-Provided Cell Phone

For employees that wish to forward their desk phone to their university-provided cell phone:   From your Cisco desk phone, press the CFwdALL button (you will hear 2 beeps) then dial 9 and your 7-digit cell phone number. (local numbers only) You will ...

Set Up Speed Dial on Cisco Desk Phone

Set Up Speed Dial on Cisco Desk Phone     How to set up a speed dial:    Speed dials must be set up online using the Cisco Portal.     In a web browser, go to the Cisco Portal.     Log in with your StarID an StarID password. If you don’t curren...

Cisco Jabber Client: Individual Initial Setup

After the number has been provisioned and Jabber has been installed there are a few steps to get logged in. The steps for initializing an individual’s Jabber client for both the Mac and PC platform are below:   Please Note the following The instruct...

Hardware Standards and Recommendations for Students

Minnesota State University, Mankato does not require students to have a personal laptop or desktop computer to be enrolled in programs and courses. However, many students choose to bring them. Should you choose to do so, we would like to provide recomm...

Cisco Jabber Client: Installing

Installing Cisco Jabber Client: There is a separate process for both Mac and PC platforms.   To install Jabber you will need to make sure the following prerequisites have been done: You have made a request through ITS to have your account provision...

Issuing a Cell Phone and Other Mobile Computing Devices

Issuing a Cell Phone and Other Mobile Computing Devices    Before issuing a cellphone, review the University's cell phone policy and the instructions below. Then fill out the review form and return to Julie Keck in IT Solutions.        How to issu...

Cisco Jabber Client: Call Center Initial Setup

After the number has been provisioned and Jabber has been installed there are a few steps to get logged in.   Please note the following before starting the Call Center Setup: In order to utilize call center software you will need to be connected to...

Cisco Jabber Client: Quick Start PC

Now that Cisco Jabber Client is installed on my PC how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the PC will be different than on a Mac. Features that appear g...

Cisco Jabber Client: Quick Start Mac

Now that Cisco Jabber Client is installed on my Mac how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the Mac will be different than on a PC. Features that appear ...

Cisco Unity Voicemail User Guide

Cisco Unity Connect Voicemail User Guide   Check Messages from your Cisco VoIP telephone: Step 1 Press the “messages” button (looks like an envelope) on your phone and enter your PIN#. Step 2 Press 1 to hear new messages, or press 3 to review old m...