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Unassigned Staff user in D2L Brightspace Classlist

Who is this Unassigned Staff user? The "Unassigned Staff" user is an auto-generated placeholder account: Created when a record in the registration system has a placeholder of "Unassigned Staff" in the Teacher of Record entry. This is an empty/null a...

Cannot login to University Laptop

Connect an Ethernet cable to laptop. Login with your StarID and StarID password. If that still does not work, please contact the IT Solutions Center at (507) 389-6654, or stop by the IT Solutions Center in the basement of Wissink Hall.

Unable to login to MinnState D2L Sharepoint Support Site

If you are trying to login to this address (https://mnscu.sharepoint.com/sites/d2lsupport) and receive an error message: Complete the following steps to sign in: Click on the "Click here to sign in with a different account to this site" link. Refr...

Log in to Scholarship Finder as a student applicant

Change your StarID password Log in to Scholarship Finder with your new StarID password. If you still cannot login, please submit a request to servicedesk@mnsu.edu, or call the Service Desk at 507-389-6654

Student Adobe Suite for on campus comptuers

1) Launch an Adobe Application from a campus computer 2) Sign in with an adobe account from the Adobe login. a)If you do not have an account please create an account at Adobe.com or from the login screen 3) All Adobe products on that machine are ...

iOS Mail App: Action Required to Access Your Email

Delete the iOS Mail account Open Settings Click on Passwords and Accounts Click on Exchange or MavMAIL     Click Delete Account (image2.png)     Follow the instructions in this article to setup the account again: https://mankato.mnsu.e...

Can't see Faculty side of E-Services

1. Click on the following link: https://eservices.minnstate.edu/faculty/public/secure/home/index?campusid=071 2. Login using your StarID and Password. 3. If it connects, then you should be seeing the faculty side of e-services.

StarID Works for Some Items, but Not Everything

Attempt to login to d2l.mnsu.edu. If this doesn't work, reset your password using knowledge article: 22039. If the password reset doesn't work please contact our IT Solutions Center. If this works go to the next step.   2.  Attempt to login to h...

Multi-factor Authentication FAQ - Saved credentials

Multi-factor authentication is intended to stop people who have your password, not your laptop. If thieves have both your laptop and your StarID password, then they would be able to log in to your laptop and use it to access your Office 365 account if ...

Multi-factor Authentication FAQ - Multi-factor vs. two-factor

Although these refer to the same basic security practice, some accounts only allow you to enable a single, additional verification method. Depending on the account, this option may be called two-factor authentication (2FA) or two-step verification. Oth...

Multi-factor Authentication FAQ - Anything valuable in Office 365

Even though it may not be obvious, you probably do have valuable information stored in Minnesota State University, Mankato Office 365 services, including confidential email messages, attachments, and contact information in Outlook, private files in One...

Multi-factor Authentication FAQ – International travel with no cell service

Install and configure the Microsoft Authenticator app on your cell phone prior to traveling Android Phones iOS, Apple iPhones   When signing into Office 365, choose sign in another way   Select Use a verification code from my mobile app   Open ...

Multi-factor Authentication FAQ - Verify credentials

In most cases, no. When you successfully log in to Office 365, the authentication token or key is saved to that device and unlocks your access for an undisclosed period of time. After that token expires, you will be prompted to log in using multi-facto...

Multi-factor Authentication FAQ - Additional applications

The following applications use Office 365 to authenticate users. This means that multi-factor authentication will prompt for verification when logging into these services as well. Office 365 multi-factor authentication behavior will be the same for the...

Multi-factor Authentication FAQ - No phone for verification

Most times, you will not be required to verify your credentials from a device, browser, or Microsoft Office application (Word, Excel, PowerPoint, etc.) that you've already verified. If you log in to a new device or browser, you must verify your credent...