Explore Support Articles

Cannot enable LockDown Browser in D2L Brightspace Quizzes

When one or more Quizzes do not show in the LockDown Browser Dashboard in D2L Brightspace, it is typically due to a "null" or an empty value in the Submissions View Message field. This is a sporadic issue and might occur after a course copy. The quic...

Locating and Running VPN on Windows

If using Windows, click on the Start Menu located on the bottom left hand corner of your screen.   On a Windows machine, find the Cisco folder then click on Cisco.  Than click on Cisco AnyConnect Secure Mobility Client to open it.   If prompt...

Multi-factor Authentication FAQ - Opt out

Once enrolled in multi-factor authentication, you will need to contact the IT Solutions Center to request an exception to multi-factor authentication. For your request to be evaluated, please describe the situation and why you are requesting an excepti...

Scheduling and Starting a Meeting in WebEx

Log in to your WebEx site. Click Host a Meeting, click Schedule a Meeting. Click Quick Scheduler. Select a Meeting Type. Enter a Meeting Topic, then enter and confirm the meeting password. Specify the Date, Time and Duration. (Setting duration is...

How to Request/Add a Course

Starting Spring 2020: Faculty, Adjuncts, and Teaching Assistants no longer need to request individual courses, they will be automatically added to D2L Brightspace. Learn more! New course request process. To request merged/grouped courses, follow the...

Turn off Focused Inbox and turn Clutter on.

With the change to the MinnState tenant, Clutter was turned off in favor of Focused Inbox.  Focused Inbox is not available in all versions of Outlook, so all e-mail (other than Junk) gets delivered to the Inbox.   Below are the instructions to turn o...

Office 365: Changing Document Permissions in Office 365 Delve

In the Office 365 Delve app, locate the document you want to verify permissions for. Click the share icon. Click the Shared with link to see who has permission to access your document. Edit the permissions as you would a OneDrive document.

Curriculum Design System (CDS) Proposals Submission Timeline

Information for proposal timelines can be found here: Submission Timeline.

Release Final Grades in D2L Brightspace

When a Final Calculated Grade is "unreleased," the grade item is hidden from students. To allow students to view their final grade points, percentage, and/or grade symbol (A, B, C, etc...) you can release the final grade. To release a Final Calculated ...

Cisco Jabber Client: Quick Start Mac

Now that Cisco Jabber Client is installed on my Mac how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the Mac will be different than on a PC. Features that appear ...

Check Voicemail From Off Campus

To check university voicemail messages from an off-campus phone:   Most mailboxes have been set up to deliver voicemail messages directly to your MavMAIL email Inbox. For those voicemail boxes that save to a different location, follow the steps below...

Creating a strong password

There are many different techniques you can use to create long, complex passwords that make your accounts more secure. Here are some examples of how you can create strong passwords: Sentences/Passphrases  A line from a movie or a lyric from a song wo...

Verification for Microsoft multi-factor authentication not sending

What if I’m not getting the verification code sent to my mobile device? If you are not receiving your verification code, it’s typically related to your mobile device and its settings.   Possible things to try to resolve the issue:   Restart your m...

Office 365: Block a email address in MavMAIL

Click here if you are using the web interface Click here if you are using Microsoft Outlook Using the web interface Log in to your MavMail account at www.mnsu.edu/its/mavmail (replacing your StarID for StarID):               Students, Alumni and ...

Password-Protected Screen Saver FAQ

Request for Screen Saver Exception Fill out the request for screen saver exemption PDF and e-mail to the IT Service Desk.   Commonly Asked Questions Q: What is a password-protected screen saver? A: A password-protected screen saver is a setting on...