Explore Support Articles

How to Create a Microsoft Team

Note:  Microsoft Teams can only be created by employees (staff, faculty, & teaching graduate assistants.   Teaching Graduate Assistant: If you are a GA and are an instructor on record for a course you have an employee account.  You will need to log i...

Configure your Shared Mailboxes (for Windows)

Add a Shared Mailbox (Windows) Click File > Account Settings > Account Settings. On the Email tab in the list, highlight the Exchange account you want to work with. You might only have one listed. Click Change, and then click More Settings. On the...

Troubleshooting ResLife Connectivity Issues

Double check network settings by using the Setup Guide. After completing the registration steps make sure to completely shut down your computer, unplug your device from the jack in the wall and wait 15 minutes. You can then restart the computer and re...

How to Update the OS software on your Mac, Mojave or later

For all MacOS upgrades follow steps 1 and 2 below. Then follow the instructions for the version of the MacOS you have.   Choose System Preferences from the Apple menu. , then click Software Update to check for updates. If any updates are available,...

Setup E-mail Using Outlook 2010, Outlook 2013, and Outlook 2016 (Windows)

The following article provides instructions for logging onto Outlook 2010, Outlook 2013, and Outlook 2016 for Windows using your StarID credentials.      Note: The colors and images may look slightly different for Outlook 2013 and Outlook 2016, but th...

Multi-factor Authentication - Self Enrollment for iOS phones

On your iPhone, navigate to the App Store.   Tap the search tab in the bottom right and search for Microsoft Authenticator.   Tap "Get" on the Microsoft Authenticator tile as shown below.   Now you must sign in to the App Store with your fi...

Accessing MavDISK files using an Internet web browser

NOTE: This method is great for uploading or downloading individual files to and from MavDISK. For uploading or accessing many files, 1. Open your Web browser. 2. Navigate to MavDISK Web Access 3. Log in using your StarID and StarID password. 4. ...

Videos not showing up in D2L Brightspace (They used to show up)

Faculty can re-embed videos in their D2L Brightspace course to fix this issue.   Log in to D2L Brightspace at https://mnsu.learn.minnstate.edu using your StarID credentials. Click on the course you need to edit. Navigate to the Content module where...

Locating and Running VPN on Windows

If using Windows, click on the Start Menu located on the bottom left hand corner of your screen.   On a Windows machine, find the Cisco folder then click on Cisco.  Than click on Cisco AnyConnect Secure Mobility Client to open it.   If prompt...

Cannot enable LockDown Browser in D2L Brightspace Quizzes

When one or more Quizzes do not show in the LockDown Browser Dashboard in D2L Brightspace, it is typically due to a "null" or an empty value in the Submissions View Message field. This is a sporadic issue and might occur after a course copy. The quic...

Microsoft Office 365 Licenses

Microsoft Office 365 Licensing   All Minnesota State Mankato faculty, staff, students, alumni, and emeritus faculty have licensing to use Office 365 products. However, the level of licensing varies by level of affiliation with the university. The fol...

View Quiz Feedback in D2L Brightspace (Student)

Grades, feedback, and statistical information will not be available until they are released by your instructor or the date/time they set to have them released. Your instructor decides what information is visible for each Quiz by setting Submission Vie...

Uploading files to OneDrive

Login to your OneDrive at http://www.mnsu.edu/its/onedrive/   Click Upload.   Select file. Locate your file. select the file you want to upload. click open to add the file to your OneDrive.

Set up eduroam on a device.

eduroam is the Wi-Fi network at Minnesota State University, Mankato and many other universities in the United States and abroad. Students and Employees who have personal devices can connect to eduroam by visiting https://wifi.mnsu.edu. State Asset devi...

How do I turn in an Assignment in D2L Brightspace?

Your instructors will use D2L as a tool to turn in assignments, these can be Word documents, PowerPoint Presentations and other items.   1. Log In to D2L Brightspace. 2. Click on the Course that you are turning the assignment into. 3. Click on Ass...