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MavAPPS Mac OS X

System Requirements Mac OS X 10.7 - and up Broadband Internet, e.g., DSL, cable. Installing MavAPPS on Mac: Navigate to MavAPPS. If you are brought to a login screen, you already have the Citrix Receiver installed.  Skip to step 16, otherwise cont...

Multi-factor Authentication FAQ - Compatible email clients

Below is a non-exhaustive list of email clients that are known to be compatible with Office 365 multi-factor authentication: Microsoft Outlook for Windows Microsoft Outlook for macOS Microsoft Outlook for Android Microsoft Outlook for iOS Gmail ap...

Chromebook: Using MavLAB

In order to access MavLAB computer resources you will need a remote desktop client. We are recommending Microsoft Remote Desktop, which can be installed through the Google Play store.     Navigate to link.mnsu.edu/mavlabs Type in your starID and pa...

VPN Client Installation

You can connect to the Virtual Private Network (VPN) client software using your StarID on both a Windows computer and a Mac. The VPN client is used to allow your computer to do tasks off campus that would usually require you to be on campus. Examples o...

Remote Desktop Direct Setup

How to connect to your Windows 10 desktop workstation remotely Prerequisites: Machine must be a Windows 10 workstation. The workstation you want to remote to must be powered on and left on and connected via Ethernet (No Wi-Fi). Verify your StarI...

No sound using laptop in classroom

If you are using the VGA cable: Verify you have plugged in the audio cable. Turn the sound up on your computer. Turn the sound up on the touch panel. Turn the sound up on the program you are using (I.G. YouTube).  If you are using HDMI cable: Ver...

Qualtrics: Login

1. Navigate to https://mnsu.co1.qualtrics.com/ControlPanel/   Note: If you have never registered or signed into Qualtrics before, you may seen a screen like the one below. If so, select No, I don't have a preexisting account here. 2. Log in using...

Downloading Consent Form Signatures from Qualtrics for Secure Storage

If you've used the Qualtrics Signature Question for your survey consent form (see article #23445), then you can download them for secure storage per IRB requirements.   Once your data collection is complete, from your survey home page, click on the R...

Multi-factor Authentication FAQ - Anything valuable in Office 365

Even though it may not be obvious, you probably do have valuable information stored in Minnesota State University, Mankato Office 365 services, including confidential email messages, attachments, and contact information in Outlook, private files in One...

Multi-factor Authentication FAQ - No phone for verification

Most times, you will not be required to verify your credentials from a device, browser, or Microsoft Office application (Word, Excel, PowerPoint, etc.) that you've already verified. If you log in to a new device or browser, you must verify your credent...

Multi-factor Authentication FAQ - Desktop version of Microsoft Office

Once multi-factor authentication is enabled, you will use a second verification method any time you are asked for your credentials while using any component of Microsoft Office 365. Although you are not asked to sign in and verify frequently when using...

Multi-factor Authentication FAQ – International travel with no cell service

Install and configure the Microsoft Authenticator app on your cell phone prior to traveling Android Phones iOS, Apple iPhones   When signing into Office 365, choose sign in another way   Select Use a verification code from my mobile app   Open ...

Multi-factor Authentication FAQ - Opt out

Once enrolled in multi-factor authentication, you will need to contact the IT Solutions Center to request an exception to multi-factor authentication. For your request to be evaluated, please describe the situation and why you are requesting an excep...

Cannot login to University Laptop

Connect an Ethernet cable to laptop. Login with your StarID and StarID password. If that still does not work, please contact the IT Solutions Center at (507) 389-6654, or stop by the IT Solutions Center in the basement of Wissink Hall.

FlexSync Classroom: Configure your Zoom Personal Meeting Room

Begin by navigating to minnstate.zoom.us.                 Select Sign in.                     Enter your StarID and Password, and then select Sign on.   In the Meetings section, select Personal Meeting Room. Select Edit this Meeting (...