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Deactivate Office installation from Office 365

Navigate to http://mavmail.mnsu.edu Log into MavMAIL using your starID and password. (replacing your StarID for StarID): Students, Alumni and Emeriti: StarID@go.minnstate.edu Faculty and Staff: StarID@minnstate.edu Click Office 365 that is on th...

Bitlocker Recovery Key

If you see a prompt similar to this, please contact our Service Desk:                   Contact the IT Solution Center   The Service Desk will need the first eight characters of the Recovery Key ID   After verifying identity and device a Recove...

Extend End Date Of Course in D2L

Navigate to d2l.mnsu.edu and log in. Select the course in which you would like to change the end date. In the top right corner on the nav bar select edit course. Choose Course Offering Information. Check the box next to Course has an end date. Sel...

Copy/Import Courses in D2L

Login to D2L Brightspace. Click on the course in which you'd like to copy course components to. You can find the course within the waffle icon at the top of the page, or within the My Courses or the Basic Course List widget. Click Course Admin on the...

How to Install Adobe on a PC

Press the button and type \\mavdisk Two folders will appear and click on the Software folder.   In the software folder click on the SDL folder and all the MSU software should be listed.     The software will be shown as follows, double click...

Error message in D2L Sending E-mail From the Class List

Click on the Message Alerts icon in Minibar.If you see an in-progress quiz attempt is listed.   Click on the quiz link to go to the course.   Click on the quiz that is in-progress. Click continue quiz. Submit the quiz. Then, access the E-mail tool.

Adding a Network Printer to a Mac Computer

Before trying to add a network printer to a computer please make sure that permissions have been granted to that user for the desired network printer. Please contact the Service Desk to verify that you have the correct permissions. Open System Prefere...

Error message in D2L Sending E-mail From the Class List

Click on the Message Alerts icon in Minibar.If you see an in-progress quiz attempt is listed.   Click on the quiz link to go to the course.   Click on the quiz that is in-progress. Click continue quiz. Submit the quiz. Then, access the E-mail tool.

Instructor Access to D2L Course

Only the Instructor of Record can add/request a D2L Brightspace course offering for their university course and be enrolled as a Teacher with instructor permissions (add, edit, grade, delete) within the course. If you are the Instructor of Record in th...

Creating Mobile Responsive and Accessible documents in D2L Brightspace

To add mobile responsive and accessible documents to your course: Navigate to the D2L Brightspace course where you want to use the mobile responsive/accessible HTML templates. Navigate to the Content area. Select a module where you want to add acces...

Error uploading to D2L Assignments or Content

Open the file that you are trying to upload. Locate and click Save As and give the file a new name. The name should not contain any special characters (The title cannot include: / \ & * < > : ' " * ?). The title can include numbers and letters. Uplo...

Grades not published when students complete Quiz in D2L

Open your course in D2L. Click Quizzes under the Assessments dropdown menu. Click drop-down arrow next to the desired quiz. Click Grade. View the list of students, and note the status of the boxes under the Published heading. Click the Checking ic...

Setup E-mail Using Outlook 2010, Outlook 2013, and Outlook 2016 (Windows)

The following article provides instructions for logging onto Outlook 2010, Outlook 2013, and Outlook 2016 for Windows using your StarID credentials.      Note: The colors and images may look slightly different for Outlook 2013 and Outlook 2016, but th...

Editing Groups in D2L Brightspace

You can edit group enrollment in the Groups tool. See also: FAQ Setting group and section restrictions for a discussion forum or topic for more information. To edit group enrollment: Click the Communication drop down menu on the course offering homepa...

Connecting to Krypton

File Uploading The hostname for the server is: krypton.mnsu.edu If you are off campus you will need to use the VPN.  You can get the VPN information in the following FAQ: Windows: Map Network Drive Right-click on My Computer. Click on Map a Networ...