Explore Support Articles

Computer not powering on - screen , lights or noise not observed

Check computer for type. Laptop. Desktop.         2. Check for laptop. Connect laptop to AC adapter. Verify laptop battery is fully charged. Dell Laptop Diagnostic and Battery Indicators     3. Check for Desktop. Verify electricity into th...

Microsoft Teams - How to Create a Team

Note:  Microsoft Teams can only be created by employees (staff, faculty, & teaching graduate assistants.)    Teaching Graduate Assistant: If you are a GA and are an instructor on record for a course you have an employee account.  You will need to lo...

Share a File Publicly Using OneDrive

In your OneDrive account, check the file you want to share               Click on Copy Link on the the top menu bar if you need a link to share                     4. Once you get the link click on People with existing access can use the link...

Software Center SPSS

1) Click on the Windows search Icon (magnifying glass).   2) Type in Software Center and click on the program.   3) Once Software Center has opened, click on IBM SPSS Statistics.    4) Click on the purple install button.   5) After 15-20 m...

Discussions with Groups

Click Discussions under the Communication dropdown menu. Click the New button. Click New Topic. Click the Forum heading to select which forum this topic will go under, or if a new forum needs to be created for this discussion topic, click the New Fo...

Adobe Software Access for Students

Students can login to classroom machines using MavLabs or their teacher can request a section of students to get access specifically for that class. Adobe software will require a login using an Adobe account. A free Adobe account can be used and can ...

Zoom - Protect Your Meeting

With the increased use of Zoom web/video conferencing services, “Zoom-bombing”, which includes unwanted disturbances during a Zoom call such as the distribution of inappropriate/offensive content, is proving to be a widespread issue.   There are sev...

Finding and Pinning Courses in D2L Brightspace

Find all your courses in D2L Brightspace using the My Courses widget or the waffle icon. You can also pin those courses to quickly locate them.   Finding Courses with My Courses: Login to D2L Brightspace. Find the My Courses widget on the homepage....

Bitlocker Recovery Key

If you see a prompt similar to this, please contact the IT Solutions Center:                   Contact the IT Solution Center   The Service Desk will need the first eight characters of the Recovery Key ID   After verifying identity and device a...

Change the From Address in Office 365 Outlook for Windows

Click New Email. . Select the Options tab. Click on From under Show Fields. Click on the From button. Select Other E-mail Address.... Either type in the full email address or click the From... button and search for the email addr...

ResTech Services Office

ResTech Services offers comprehensive computer support to Residence Community students only. Support is offered at no cost to the student. If you live off-campus you will need to contact the IT Solutions Center at (507) 389-6654. ResTech support is off...

Multi-Factor Enrollment Self Enroll - Mobile Device Only

MNSU Multi-Factor Enrollment The following instructions are for customers who enroll in multi-factor authentication voluntarily prior to the University enrolling them, but are enrolling with a mobile device only (no computer).    The screens below a...

Locating and Running VPN on Windows

If using Windows, click on the Start Menu located on the bottom left hand corner of your screen.   On a Windows machine, find the Cisco folder then click on Cisco.  Than click on Cisco AnyConnect Secure Mobility Client to open it.   If prompt...

Remote connection to a Common Desktop using WorkMSU - Macs

These instructions are for accessing the Common Desktop via Macs. Does not require connecting to the Virtual Private Network (VPN). These instructions are applicable to faculty, staff, and student employees with rights to the applications.   Mac OS...

TelePresence

TelePresence is a high definition, immersive video conferencing experience that allows learners and instructors to connect across hundreds of miles as if they were in the same room. People in the remote location look life-sized, and have flawless audio...