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Adobe Software Access for Students

Adobe Software Access for Students   Adobe has granted all students temporary access to the Adobe Creative Cloud software until May 31st. All current Minnesota State University, Mankato students should have received an email from Adobe on Friday, Mar...

Accessing Skype for Business

The Skype for Business Windows client is installed by default on the University’s standard desktops as part of the Office 365.   Click the Windows start button at the bottom left of your screen. Select All Programs > Microsoft Office 2016 > Skype f...

VPN Client Installation

You can connect to the Virtual Private Network (VPN) client software using your StarID on both a Windows computer and a Mac. The VPN client is used to allow your computer to do tasks off campus that would usually require you to be on campus. Examples o...

Document Conversion

We currently have ITS staff available to assist faculty in getting documents converted.  Guidelines to submit a request are as follows: Contact the IT Solutions Center in any one of the following ways: Call 507-389-6654 E-mail itsolutionscenter@mns...

Opening SPSS with MavLabs

Navigate to https://mankato.mnsu.edu/it-solutions/help-support/mavlabs/   Click the Yellow Login button. .   Choose any of the available computers and click on connect.     The following box should appear. Click Download.   Run the downlo...

D2L Brightspace Discussion Topics/Forums are Not Displaying for Students

If students report that they cannot see a Discussion Forum or Topic, sometimes this is due to Availability or Locking(Start/End Date) restrictions.   Check the display/locking statuses for each discussion topic and the forum that it lies in. Click ...

Check Virtual EMS if classroom if full, empty, or in use

Click Mozilla Firefox or any web browser.   Type https://mnsu.bookitadmin.minnstate.edu/Default.aspx and click Enter.   3.  Hover mouse pointer over Browse and dropdown menu should appear.   4.  Click Browse Facilities.   5.  Click any Ro...

Fix "Use Temporary Mailbox" Error in Outlook

If you are being prompted with a message indicating “Your mailbox has been temporarily moved”, with an option of “Use Temporary Mailbox”, complete the following steps.  1. Click “Cancel” each time you receive the prompt, and close Outlook.   2. Rest...

Multi-factor Authentication - Self enrollment for Android

On your Android smartphone, navigate to the Google Play Store App.     In the search bar, type “Microsoft Authenticator”. Then, click the first option shown below.   Click “Install”.  Note: You may need to enter your Google password if prompted...

How to Forward a Cisco Desk Phone to a University-Provided Cell Phone

For employees that wish to forward their desk phone to their university-provided cell phone:   From your Cisco desk phone, press the CFwdALL button (you will hear 2 beeps) then dial 9 and your 7-digit cell phone number. (local numbers only) you will ...

Eduroam Frequently Asked Questions (FAQ)

Q: What is eduroam?  A: Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Click here for more information regarding this service on eduroam’s website. eduroa...

Cannot login to University Laptop

Connect an Ethernet cable to laptop. Login with your StarID and StarID password. If that still does not work, please contact the IT Solutions Center at (507) 389-6654, or stop by the IT Solutions Center in the basement of Wissink Hall.

Resolving Issues with Wi-Fi Connectivity in Academic Buildings (for student machines and machines that are not state-owned)

With recent upgrades made to our Wi-Fi network in early January 2020, some Windows devices cannot connect to any campus Wi-Fi or have spotty in and out connections. This can happen anywhere on campus but happens most frequently around Armstrong Hall. T...

Customer Request for Surplus Equipment

Contact the IT Solutions Center at (507) 389-6654. Provide the IT Solutions Center with information on what kind of computer you'd like (Mac/PC, Desktop/Laptop), the location of where the requested asset will go, and your TechID. The Solutions Center...

Reset FireFox back to default

Reset Firefox to default settings. Open Firefox. Click horizontal bars in top right corner. Locate question mark at the bottom of the menu. Click question mark. Select Troubleshooting Information. Locate the Refresh button on the top right of scr...