Explore Support Articles

Search results for: Software and Application Support

Import D2L Brightspace grades to e-services

Faculty have the option of importing final grades from D2L Brightspace into ISRS via the eServices Grade and LDA Entry interface.  First, prepare the D2LBrightspace gradebook settings to enable import to ISRS, and then use the eServices Grade and LDA E...

Cisco Jabber Client: Quick Start Mac

Now that Cisco Jabber Client is installed on my Mac how do I get started with my audio settings, making and receiving calls. Please note that some of the features available in the client for the Mac will be different than on a PC. Features that appear ...

FlexSync Classroom: Improve screen sharing quality by using Share Screen on a laptop

Requirements: Zoom client must be installed on your device. If it isn’t already downloaded and installed it, get the latest version from Zoom. University computers come with Zoom pre-installed starting in 2019.   Be signed into your University Zoom ...

Cisco Jabber Client: Requesting Access

In order to request this tool a provisioning needs to happen with our telecommunication system. In order to process the request the following information is needed.    Name StarID Email Phone number to be forwarded If the number to be forwarded ...

Dell Technical Support

Please follow the steps below to contact Dell Service Support Open your web browser. Navigate to Dell's Support Page You will be prompted to enter a serial number or express service code. The serial number or express service code is located on the ...

Multi-factor Authentication FAQ - No phone for verification

Most times, you will not be required to verify your credentials from a device, browser, or Microsoft Office application (Word, Excel, PowerPoint, etc.) that you've already verified. If you log in to a new device or browser, you must verify your credent...

Microsoft Teams - How to Create a Team

Note:  Microsoft Teams can only be created by employees (staff, faculty, & teaching graduate assistants.)    Teaching Graduate Assistant: If you are a GA and are an instructor on record for a course you have an employee account.  You will need to lo...

Office Shared Computer Activation - Computers in Campus Computer Labs

The steps below will need to be taken by everyone the first time using a computer in a campus computer lab with Office 365 Pro Plus Shared Computer Activation or if more than 30 days has passed since the last time Office was used.   Launch any Offic...

FlexSync Classroom: Use Share Screen to improve laptop image quality for Zoom participants

Requirements: Zoom client must installed on your device. If it isn’t already downloaded and installed it, get the latest version from the website. University computers come with Zoom pre-installed starting in 2019.   Be signed into your University Z...

Cisco Jabber Client: Individual Initial Setup

After the number has been provisioned and Jabber has been installed there are a few steps to get logged in. The steps for initializing an individual’s Jabber client for both the Mac and PC platform are below:   Please Note the following The instruct...

Change your default address book in Outlook

* Please note - this solution only works for Windows. This functionality in Outlook on a Mac is not available at this time. Change default address book When you’re sending an email, you usually want your most common contacts to come up when you sel...

Unable to login to MinnState D2L Sharepoint Support Site

If you are trying to login to this address (https://mnscu.sharepoint.com/sites/d2lsupport) and receive an error message: Complete the following steps to sign in: Click on the "Click here to sign in with a different account to this site" link. Refr...

Zoom - Signing In

Please consult the appropriate set of instructions below for signing into Zoom: Signing into Zoom from a Windows device Signing into Zoom from a Mac Signing into Zoom from a Mobile device Signing into Zoom from a Chromebook

Allow Someone Else to Manage Your Outlook Calendar (Windows)

See Allow someone else to manage your mail and calendar on Microsoft's support site.

Projector has blue screen

In the top right hand corner of projection screen: Report the current input. Call x3221 for immediate assistance.