Explore Support Articles

Connect a Zoom meeting to a HD video conferencing/Telepresence classroom

1. Navigate to https://minnstate.zoom.us/profile 2. Click Sign in. Log in with your Star ID credentials 3. On your Zoom Profile page, locate your Personal Meeting ID number. It is 10 digits long, looks like a phone number. 4. From the Cisco t...

Windows 8 and Windows 10 Map MavDISK

This document outlines the steps to connect to MavDISK on a Windows 10 Operating System. NOTE: There are several ways to use MavDISK depending on if you are on/off campus or using a university/personally-owned computer. a. For single file download or...

Faculty request to inactivate a D2L Brightspace course

If you are not using your D2L Brightspace course, you can inactivate your course. This will mark the course with a visible "Inactive" label and will not allow students to access the course.   You can also make the course inactive the course yourse...

Randomize Quiz Questions using Question Pools in D2L

On the Manage Quizzes page, click on the title of the Quiz you want to add a random Question Pool* to. Click Add/Edit Questions button in the Properties tab. Click Add. Select Question Pool from the drop down menu. Enter a Question Pool Title. C...

iOS MavMAIL (Office 365) Setup

Fix Apple iOS Mail Client FIX MAIL CLIENT ON APPLE IOS DEVICES (IPHONE OR IPAD) AFTER THE DECEMBER TRANSITION OF OFFICE365 On or after December 19, you will need to delete and recreate your account in the native Mail application on your Mac devices. ...

Clutter feature in MavMAIL

How Clutter Works Clutter is a new feature in Office 365 that Microsoft has recently released.  Clutter learns from your actions to determine the messages that you likely ignore.  As messages arrive it determines if a message is less important and pla...

Setup Outlook with a Department E-mail Account

Click on the start button. Click on Control Panel. Locate and double click on mail (32-bit) icon. Click on Show Profiles. Select Prompt for a profile to be used. Click Add. Enter a name for the profile.  This is used to identify the account. Cle...

Mapping a MavDISK department drive on a PC

Connecting to MavDISK Group Folders   NOTE: MavDISK group folder files can be downloaded up uploaded individually (on or off campus) using MavDISK Web Access   Open File Explorer. On the left-hand side of the window, click on This PC.   Click...

AppleCare Warranty Check

Open your web browser. Navigate to https://selfsolve.apple.com/agreementWarrantyDynamic.do You will be prompted to enter a serial number. The serial number is located on the bottom of MacBooks, and under the base of iMacs. Enter the serial number of ...

MediaSpace - How to Access

Navigate to https://mediaspace.minnstate.edu. Login using your StarID and Password.

Problems with Cengage/WebAssign

Go to https://ng.cengage.com/static/browsercheck/index.html and ensure each option has a green checkmark next to it.   If any checkmarks are red, configure your browser settings according to your browser.   Ensure your browser is up to date. Goo...

Obtain email addresses for research.

This service is located in the Service Catalog under Request Report. Identify the specific information you need.  Identify how many email addresses? Identify, if any, specific characteristics, demographics, or parameters you need to filter informat...

Unable to login to MinnState D2L Sharepoint Support Site

If you are trying to login to this address (https://mnscu.sharepoint.com/sites/d2lsupport) and receive an error message: Complete the following steps to sign in: Click on the "Click here to sign in with a different account to this site" link. Refr...

StarID Works for Some Items, but Not Everything

Attempt to login to d2l.mnsu.edu. If this doesn't work, reset your password using knowledge article:  . If the password reset doesn't work please contact our IT Solutions Center. If this works go to the next step.   2.  Attempt to login to http:...

Access a Shared Mailbox/Calendar in Outlook (Mac)

First ensure that the owner of the mailbox you’re accessing has shared their mailbox to you. With Microsoft Outlook open, choose File and then choose Open and click Other User’s Folder from the menu bar. In the search box that appears, type the full ...