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Reset FireFox back to default

Reset Firefox to default settings. Open Firefox. Click horizontal bars in top right corner. Locate question mark at the bottom of the menu. Click question mark. Select Troubleshooting Information. Locate the Refresh button on the top right of scr...

Adobe Creative Cloud Error "You don't have access to manage apps"

The Creative Cloud Desktop app displays a "You don't have access to manage apps" message when you click on the Apps tab: If the Creative Cloud Desktop app is displaying that message, follow one of these procedures to fix: Mac: https://www.youtube.c...

How do students get Microsoft Visio or Project

Azure Services: You will need to enroll at Microsoft Azure Education Software If you haven’t been signed in yet, sign in using your <starid>@go.minnstate.edu and password.  This would be the same login as your email Note:  This is a service for stu...

Remote connection to a Common Desktop using WorkMSU - Macs

These instructions are for accessing the Common Desktop via Macs. Does not require connecting to the Virtual Private Network (VPN). These instructions are applicable to faculty, staff, and student employees with rights to the applications.   Mac OS...

How to Print to PDF File on Windows

Many Microsoft Office Apps and other apps can conserve printing by printing to a .PDF file.  Than you can upload, email, or keep a copy on your computer than printing it. The procedure is similar on Mac devices.   Open the document to be printed. C...

Remote Desktop Direct Setup

How to connect to your Windows 10 desktop workstation remotely Prerequisites: Machine must be a Windows 10 workstation. The workstation you want to remote to must be powered on and left on and connected via Ethernet (No Wi-Fi). Verify your StarI...

Locating and Running VPN on Windows

If using Windows, click on the Start Menu located on the bottom left hand corner of your screen.   On a Windows machine, find the Cisco folder then click on Cisco.  Than click on Cisco AnyConnect Secure Mobility Client to open it.   If prompt...

Accessing ISRS on Your University Owned Laptop/Desktop

ACCESSING ISRS ON YOUR UNIVERSITY OWNED LAPTOP/DESKTOP These instructions presume you are accessing ISRS on a machine from which you have previously used to access ISRS on campus. Hold down the Windows key on your keyboard and type D (Win+D). This wi...

Attach an email in Outlook for Mac

Create a new message by clicking on New Email located on ribbon.   Make sure you can still see the message you want to attach.  If you can't move the new email window until you can see it.   Click and drag the email you want to attach to the new em...

Cisco Jabber Client: Call Center Initial Setup

After the number has been provisioned and Jabber has been installed there are a few steps to get logged in.   Please note the following before starting the Call Center Setup: In order to utilize call center software you will need to be connected to...

MoveItSecurely - Secure File Transfer

MoveItSecurely is provided centrally to all Minnesota State Colleges and Univiersities through MinnState and provides customers with the ability to send files securely between one or more individuals through the use of StarID. Technical documentation c...

Share an Outlook Calendar With Someone

Navigate to your calendar in Outlook. Right-click on your calendar under My Calendars. Select Properties.... Click on the Permissions tab. Click on Add.... Search for the person you want to add and click add.  If you have multiple ...

Browser - Clear Cache

Each time you access a web page through your web browser, the browser caches (stores) it on your computer.  This allows for the page to load faster, because the browser doesn't have to download the web page files every time you visit the page. Clearin...

Diagnosing Apple computers

For Apple computers, open the link: https://support.apple.com/en-us/HT201257   On startup, hold down the D key on the Mac machine. Follow the guide in the link to determine if there's a detectable hardware issue with the machine.   http://support.a...

Getting access to Power BI in the cloud

In a web browser, navigate to mavmail.mnsu.edu.   Login using your StarID and password.   Students, Alumni and Emeriti: YourStarID@go.minnstate.edu Faculty and Staff: YourStarID@minnstate.edu       Your screen will refresh to show your email. ...