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Windows 10 System Updates

To check for latest system updates in your device follow the following procedures: Click the Gear icon in the Start menu.   Click Update and Security.   Click Check for updates. Once that is done, if there are any necessary updates, your compu...

Teacher account on Turnitin.com

If you have previously used Turnitin within a D2L Brightspace assignments folder, then you already have a Turnitin account.  You will need to follow a few easy steps to access your account on Turnitin.com.   Navigate to http://turnitin.com/. Click o...

iOS MavMAIL (Office 365) Setup

Fix Apple iOS Mail Client FIX MAIL CLIENT ON APPLE IOS DEVICES (IPHONE OR IPAD) AFTER THE DECEMBER TRANSITION OF OFFICE365 On or after December 19, you will need to delete and recreate your account in the native Mail application on your Mac devices. ...

Locating and running VPN on a Mac

Click anywhere on the desktop, then at the top menu bar, click Go --> Applications.   Navigate the Cisco folder then double-click Cisco AnyConnect Secure Mobility Client to open it.   If prompted for a Server, enter vpn.mnsu.edu.   Enter yo...

Multi-factor Authentication FAQ – International travel with no cell service

Install and configure the Microsoft Authenticator app on your cell phone prior to traveling Android Phones iOS, Apple iPhones   When signing into Office 365, choose sign in another way   Select Use a verification code from my mobile app   Open ...

Multi-factor Authentication FAQ - No phone for verification

Most times, you will not be required to verify your credentials from a device, browser, or Microsoft Office application (Word, Excel, PowerPoint, etc.) that you've already verified. If you log in to a new device or browser, you must verify your credent...

Multi-factor Authentication FAQ - Additional applications

The following applications use Office 365 to authenticate users. This means that multi-factor authentication will prompt for verification when logging into these services as well. Office 365 multi-factor authentication behavior will be the same for the...

Microsoft Office License Activation for Staff and Faculty

Necessary steps for Staff and Faculty computers imaged on June 1st, 2020 or later: Log in to the computer with the StarID and password. Launch any of the Office applications (Word, Excel, Access, PowerPoint or Outlook). A box should come up as pictu...

Warranty help for Apple Dell HP Consumer Priority Service ( CPS ) Customer Warranty Repair Portal Put serial number of the device in the incident report.

Check your warranty coverage with this information. under the category of device that you have. You may also use this information if you have an ongoing repair and would like an update on the status.   Apple https://checkcoverage.apple.com/au/en/ ...

Unable to log in to LinkedIn Learning

If you are unable to log in to your LinkedIn Learning account, please follow the steps below:   Are you a current faculty/staff/student?  Our license doesn't cover alumni or emeriti and if that is your university status, you will not be able to log i...

Using MavPrint Mobile

Navigate to https://mavprintmobile.mnsu.edu/myprintcenter/, mavprint.mnsu.edu, or Google MavPrint Mobile.        Sign in with StarID and StarID Password.     Upload document to be printed.         (Optional) Select Print options. Select th...

Configuration Manager: Manual User Update

In order to manually refresh a users configuration manager settings, including items in Software Center, they will need to do the following:   Launch the Control Panel Click on the search box and type Configuration Manger and then click search, al...

Creating a signed consent form in Qualtrics

Download the .qsf file attached to this article.  Sign into Qualtrics (https://mnsu.co1.qualtrics.com/ControlPanel/) with your STAR ID and password. Once in the Qualtrics homepage, click the Create New Project button.       Under the Create you...

Downloading Consent Form Signatures from Qualtrics for Secure Storage

If you've used the Qualtrics Signature Question for your survey consent form (see article #23445), then you can download them for secure storage per IRB requirements.   Once your data collection is complete, from your survey home page, click on the R...

Office Shared Computer Activation - Computers in Campus Computer Labs

The steps below will need to be taken by everyone the first time using a computer in a campus computer lab with Office 365 Pro Plus Shared Computer Activation or if more than 30 days has passed since the last time Office was used.   Launch any Offic...