Explore Support Articles

Import a Course Package (.zip) into D2L Brightspace

Click Course Admin on your course Navbar, then click Import/Export/Copy Components. On the Import/Export/Copy Components page, select Import Components and select From a Course Package. Click Upload and then locate and select the import file. This i...

Digitizing Media

Instructors are increasingly dependent on a wide range of media to support instruction. If you have a video or audio clip we can help get it digitized and posted online, while assisting in performing a four factors Fair Use analysis to ensure complianc...

Captioning Media

Guidelines and information to submit your captioning request: Contact the IT Solutions Center through one of the following: Self-Help: Explore online articles Phone: (507) 389-6654 Email: itsolutionscenter@mnsu.edu Self-Services: IT Solutions W...

Outlook Errors Profile Removal

The following steps will guide you through removing your Outlook profile which should fix any of these errors. Click the Start Button located in the bottom left hand corner of your screen. Select Control Panel. Choose Mail (32-bit). Note: I...

Respondus 4.0 Quiz Maker

Respondus 4.0 Quiz Maker is a powerful tool for creating and managing exams that can be printed to paper or published directly to D2L Brightspace. Exams can be created offline using a familiar Windows environment. Note: Respondus 4.0 Quiz Maker is only...

Computer Lab and Classroom MavCard Access

Internal - For University classrooms and labs that require key card access, customers can request access to the room(s) listed below. This access will be applied automatically to the individual's University identification card (MavCard). Note: Reque...

Qualtrics: Report for a Subgroup of Respondents

After login to Qualtrics, click My Surveys. Click the survey for which you would like to create reports. Click Reporting. Click Generate Report on the pop-up window. Click Add Filter Criteria. From the Select Question drag-down list, select the qu...

Descriptive Video Services (DVS)

We currently have IT Solutions staff available to assist faculty in descriptive video services (DVS) - also known as audio description (AD). Guidelines and information to submit your DVS request: Contact the IT Solutions Center through one of the fol...

StarID Works for Some Items, but Not Everything

Attempt to login to d2l.mnsu.edu. If this doesn't work, reset your password using knowledge article: 22039. If the password reset doesn't work please contact our IT Solutions Center. If this works go to the next step. 2. Attempt to login to h...

Connect to your personal MavDISK on Macs

This document outlines the steps to setup MavDISK for your Mac. Note: There are several ways to use MavDISK depending on if you are on/off campus or using a university/personally-owned computer. a. For single file download or upload - on or off campu...

Depositing money in MavCASH

MavCASH has been discontinued as of May 2020. Funds can no longer be added, and account holders have been refunded. Following the discontinuation of MavCASH, once your $20 MavPRINT allocation has been depleted, you can continue to print using MavPR...